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FAQ - Frequently asked questions
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Technical FAQ
Sales FAQ
What are the hardware and software requirements for running Simple Doc Organizer?
Hardware:
- 1GHz CPU w/ at least 1Gb RAM
- 50 Mb of diskspace for application
- For storage of Document Archives depends on how many files you want store and their size
Software:
- Operating System: Windows XP, Windows Vista or Windows 7 (32 or 64 bits)
- Microsoft .NET Framework 4 or higher
Optional:
- IFilter (to search by content of PDF files)
- Acrobat Reader (To visualize PDF's)
- Microsoft Office (To visualize MS Office Documents)
What scanners can i use with Simple Doc Organizer?
You can use any scanner that uses TWAIN drivers. Our products has been designed and tested to work with high-speed scanners, using for that the most popular interface and used by manufacturers of major brands of scanners, ie the TWAIN.
What are the major differences between Simple Doc Organizer Home Edition and Professional Edition?
The big major difference is that the Professional Edition is a Network based solution, is designed to work with Archive in a collaborative and shared way, with many user or computers you want. Home Edition is just designed to work with one user, in just one computer.
Check differences in detail here.
How do I get update for Simple Doc Organizer?How do I get update for Simple Doc Organizer?
They are automatically downloaded when the application starts, through the Internet. Or simply, in help option of application menu, click on 'Check for updates'.
The applications works in 64 bits Windows versions?
Yes. All solutions are prepared to work in Windows XP, Vista and 7, 32 and 64 bits versions.
In other versions of Windows is also very likely to work, but are not properly tested, so, just not supported by us.
The exception is made with the Database / Database of Simple Doc Organizer Professional Edition, which works on all versions of windows from enabling the sharing of files over the network.
Can Simple Doc Organizer Archives be used by multiple users over the network?
Yes, Simple Doc Organizer Professional Edition can be used to share Archives data and documents between multiple users over the network.
Go to the product page for more information.
Can I use the Professional Edition in only one computer?
Yes. The solution is designed to operate in one or more than one computer.
How to buy on-line?
To buy on-line, click in Sales, where is showed a list of product available to buy on-line.
Click on buy button of your desired product and follow the instructions...
Which payment methods are default available?
There is available by default the following payment methods:
- Payment by bank transfer;
- Payment by PayPal (Credit Card).
Payment by bank transfer
to make the payment of a product through Bank Transfer, please follow the following steps:
- The purchase of our applications, select payment by bank transfer. .
- The data of the account to make the transaction will be sent to your email..
- After making the payment, you should send us an email with the following data:
- Name and Nr. of the account from which the transfer was made
- Purchase Nr.
- Value
- Date
Note: Always store the counterfoil of the transfer provided by ATM or computer, it serves as proof of purchase.
Payment by PayPal
There are several issues surrounding the PayPal (How does Paypal payment? What is Paypal?) That try to respond here in summary form.
PayPal is the method of payment online best known, and is a very efficient way to do it. Create an account and connect it to your credit card and can then make payments by clicking on a PayPal button on sites that support this option.
- The Payment by PAYPAL is a mode of payment specifically designed for online payments and currently has over 50,000,000 users of the World (owned by eBay Company).
- The customer register at the site and links to PAYPAL account the credit cards to use for online payments.
- Through your username and password you will be paying and administering the payment of their orders on many online stores around the world.
- This payment method allows for the use of payment cards: Mastercard, VISA, American Express and Discover.
How to pay with PAYPAL in the site simpledocorganizer.com?
- When you proceed to shop online for the product(s) just choose the method of payment PAYPAL.
- By clicking to finalize the purchase, you will have access to a button to redirect to the secure payment site PayPal (link) to access the payment. If you is already a PAYPAL customer, you can enter data from your account and continue with payment.
- For customers not yet be PayPal, the data will be required to pay the order and for their registration. The data entered to create your PayPal account to be used later in our site or any other to accept this method of payment.
- You will receive email confirmation of order and confirmation of payment PAYPAL.
- If for any reason is not possible to meet your order is a full refund of the amount paid directly to your PayPal account and the card used, or, if your option, you can have this value in credit in your account for a future purchase.
- These movements can be checked immediately in your PayPal account at www.paypal.com by entering your login data.
Benefits of PayPal payment system
- The advantage of this system has the ability to do their shopping in thousands of international companies that adhere to this system without having to disclose the credit card to be any more company than PAYPAL.
- It also has a history of movements that you can at any time.
- May be associated with more than one card to the same PayPal account to use the card you choose at the time of purchase.
- This payment system is a tested and proven internationally and with more than 50,000,000 of users in the world (company owned by eBay).
In which format are presented the product to client?
The product is presented as a compressed file (zip) or executable (exe).
In both forms of acquisition, is always available:
- Application
- Installation and User Guide (available online in Wiki)
I don't have PayPal account, can i pay using the credit card?
Yes, PayPal system allows to you pay using just once without the need of creation of an account. You can use one of the following cards:
- Visa
- Mastercard
- American Express
- Discover
What is the difference between a product package with 1, 2 or 5 licenses...what means one license?
For each workstation or computer, you have to buy a license, or if for example you want to install the software on 8 computers, and this is only available in packages of 2 or 5 licenses, you can choose:
- Buy 2 packages of 5 Licenses (10 Licenses for 10 Computers).
- Buy 1 package of 5 Licenses and 3 additional packages of single licenses.
I buy a package with 5 licenses where i install it in 5 computers. What should i do to install in more computers?
You can purchase an extension or more additional licenses packages, with the number of additional workstations that best fit what you want.
I just buy one of your products, using your sales web-page, and now? what should i do next?
Once we confirmed the payment of the product in question, we will send to you an email with all necessary information (licenses, application download link, installation guide link, etc).
How to register or license the application?
In the application, choose Help and then License/Register Application ...
I Buy the Home Edition, can i upgrade to Professional Edition?
Yes. The Home Edition is fully upgradable to Professional version. It's very easy to upgrade from Home to Professional keeping all your Archives.
What kind of technical support i have available?
There are 3 types of support:
- Documentation - Online Wiki with installation instructions, user guides, videos and pod Casts help, knlowledgebase, etc ...
- Correction of bugs - are freely available via automatic updates, minor corrective patches to correct errors or small bugs that may arise in the application.
- Support by Tickets - Support based on a online system of tickets and is designed to help the customer to install and use the application. Support packages based on limited in time and / or number of tickets. This type of support is paid and is not included in the normal purchase (unless stated in the purchase of the product).
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Support by Tickets - Support based on a online system of tickets and is designed to help the customer to install and use the application. Support packages based on limited in time and / or number of tickets. This type of support is paid and is not included in the normal purchase (unless stated in the purchase of the product).
