What is the default login to Professional Edition ?
Please login with the default super-administrator account:
username = admin
password = 123
Problems running application on Windows Vista or 7 ?
If you have the User Account Control activated, you have to run the application on administrator mode.
You just can start it from shortcut menu over application icon (Execute as administrator), or, better, define the administrator mode on shortcut properties.
Problems running application on Windows XP ?
Do you have pre-installed Microsoft Framework 4.0 or higher? You need that framework to runs the application! Go to microsoft download center and download it from there.
How to change application settings without enter in application (e.g.: change paths) ?
Edit the configuration file that is inside root application folder:
- On Home Edition is SDO-HE_CONFIG.ini (e.g.: C:\SDO-HE-16\SDO-HE_CONFIG.ini)
- On Professional Edition is SDO-PE_CONFIG.ini (e.g.: C:\SDO-PE-16-APP\SDO-PE_CONFIG.ini)
Note: Major operations could be done using the general settings of application, change directly in this file only in last resource.
I have installed the Professional Edition in Multi-machine mode, now when i try to run application appears a message like 'host without access'. How to allow machine to access DMS ?
Please read careful the Administrator Guide, chapter Machines Access.
What i need to keep (backup) before uninstall application to install new one?
When you uninstall a application, the important files are keep (Archives, Data, License file, Config file, etc). For further information, please check the backup and restore section.
HowTo Backup and Restore ?
It is very important that you configure your Document Management System to backup and restore the important Archives and Data. You need to acquire a backup & restore software, or, you just can do it using the simple copy or zip operations using your OS.
Home Edition Backup
Copy or backup the following folders:
- Archive Folder (e.g.: C:\SDO-HE-16\ARCHIVES)
- Data Folder (e.g.: C:\SDO-HE-16\DATA)
Optional:
- Doctemplates (e.g.: C:\SDO-HE-16\DOCTEMPLATES) - If you want keep your created document templates
- Recycle(e.g.: C:\SDO-HE-16\RECYCLE) - If you want keep your deleted documents
- Config File (e.g.: C:\SDO-HE-16\SDO-HE_CONFIG.ini) - If you want keep your settings configuration file
- License File (e.g.: C:\SDO-HE-16\lic.dat) - If you want keep your license file
Professional Edition Backup
Copy or backup the following folders:
Database Folder (e.g.: C:\SDO-PE-16-DB) on Database/server machine:
- Archive Folder (e.g.: C:\SDO-PE-16-DB\ARCHIVES)
- Data Folder (e.g.: C:\SDO-PE-16-DB\DATA)
- Doctemplates (e.g.: C:\SDO-PE-16-DB\DOCTEMPLATES) - If you want keep your created document templates
- Recycle(e.g.: C:\SDO-PE-16-DB\RECYCLE) - If you want keep your deleted documents
- Logs (e.g.: C:\SDO-PE-16-DB\LOGS) - If you want keep the DMS logs
Optional (Client/Workstation machine):
- Config File (e.g.: C:\SDO-PE-16-APP\SDO-PE_CONFIG.ini) - If you want keep your settings configuration file
- Checkout Documents (e.g.: C:\SDO-PE-16-APP\TEMP\CHECKEDOUT) - If you have checked out documents
- License File (e.g.: C:\SDO-PE-16\lic.dat) - If you want keep your license file
Restore
To restore, just unpack or copy the backup files or folder over old ones, or, use the restore option of your backup & restore software!
Can i keep my Archive to new software version installation?
Yes. when you uninstall the software the ARCHIVES and DATA folder always is keep in file system, as the checkout documents, recycle and logs folder. So, when you install the new version, you just need the install over the old program folder, or if you prefer a clean installation, install it in a new folder and copy there the old backup files or folders that you want to maintain in new version (Archives, Data, etc…).
How To rollback an update?
Sometimes the update could not be successful done applied due by e.g. unexpected crash of system, and so, we need to rollback the update.
To rollback update, just explore the root folder of application, and change the last update files, to original names.
E.g.: If you update to patch 32, the patched files will be named to sdo.exe_before_patch32, etc… So, just move sdo.exe_before_patch32 to sdo.exe. Repeat the operation to all files that have the suffix _before_patch32.
How to memorize login username and password to easy login in Professional Edition?
Just edit the file sdo.exe.config inside application root folder, and define de DEF_USERNAME and DEF_USERPASS with your authentication data values.
Can i register my trial version ?
Yes. If you have the version 1.7, you just need to buy the license (serial numbers) in sale section of our web site.
How to register application ?
Go to Help → Register Application on main menu, and type the serial code that is provided to you by e-mail. Please note, you should do that for all workstations.
I reinstall the application, now i can't register it again ?
If you try to install it in a different folder, than the first installation, you need to copy the lic.dat file that is inside the old installation (this license file, either the data, is not deleted on uninstallation).
If you loose that file, or have any related issue, please contact support team.
How to upgrade from version 1.6 to 1.7 ?
The following example will show how upgrade the old version 1.6 for new version 1.7. We use for this example the folder 'C:\SDO-HE-16' for version 1.6 and the folder 'C:\SDO-HE-17' for the version 1.7.
1) Backup Archives and 1.6 application version (C:\SDO-HE-16);
2) Install New application in folder 'C:\SDO-HE-17';
3) Copy the old lic.dat to new install folder: Copy C:\SDO-HE-16\lic.dat to C:\SDO-HE-17\lic.dat;
4) Copy Archives to New Archive Folder: Copy C:\SDO-HE-16\ARCHIVES to C:\SDO-HE-17\ARCHIVES;
5) Copy Checked-Out Documents to New Application Checked-Out Folder: Copy C:\SDO-HE-16\TEMP\CHECKEDOUT to C:\SDO-HE-17\TEMP\CHECKEDOUT;
6) Configure Flags and install the masks that you desire in new version as old version;
7) Done!
The Archive from version 1.6 are compatible with 1.7 ?
The Archives in 1.7 have some differences from version 1.6, so, when you start the Archives on 1.7, the application will ask to you if you want to convert them, answer 'yes' to proceed with conversion…Than you are ready to use it!
How to Visualize PDF and OFFICE Documents Internal ?
To activate/deactivate de visualization of PDF, MS Office or Open Office Documents, please read this:
After activate PDF internal visualization, PDF still not showing up
Open Acrobat Reader, go to:
Edit → Preferences → Internet
Make sure that you activate the option to show documents in browser
After activate MS OFFICE internal visualization, Office Documents still not showing up
Download FileTypesMan from: http://www.nirsoft.net/utils/file_types_manager.html
Run the program than choose the format extension of document that you want to show, e.g. .doc, then edit file type option and make sure you uncheck the “Don't open inside a web browser…”
